About FieldAware

FieldAware is a GPS Insight brand focused on field service management for mid-to-large service organizations, backed by U.S.-based customer support. It covers scheduling, dispatch, work orders, mobile technician tools, and customer management. Unlike ServiceBridge, FieldAware targets larger field service operations with more complex workflows. As part of the GPS Insight family, it can be combined with GPS fleet tracking for complete field service and fleet visibility.

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✅ Best for

✓ Mid-to-large field service organizations (20+ technicians)
✓ Operations with complex scheduling and dispatch workflows — customizable solution
✓ Businesses already using GPS Insight wanting integrated field service tools
✓ U.S. service organizations that value domestic support and account management
✓ Teams needing seamless integration with QuickBooks Online (QBO), QuickBooks Enterprise, or NetSuite
✓ Service organizations that want field service data flowing straight into their accounting or ERP system

⚠️ Not ideal for

✗ Small businesses that want simple, affordable field service software
✗ Pure fleet operations without field service job management needs

Key features

U.S.-Based Support

Customer support team based in the United States, with expertise in field service operations at scale.

Scheduling & Dispatch

Advanced scheduling engine with skill matching, territory management, and priority queuing.

Work Orders

Create, track, and close work orders with full field service history.

Mobile Technician App

Full-featured mobile app for technicians with offline capability.

Customer Management

Customer portal, service history, and communication tools.

GPS Integration

Native integration with GPS Insight fleet tracking for real-time technician visibility.

QuickBooks & NetSuite Integrations

Seamless integration with QuickBooks Online (QBO), QuickBooks Enterprise, and NetSuite — invoices, customers, and job data sync without double entry.

Reporting

SLA compliance, technician performance, and service operations reporting.

Considering FieldAware?

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Disclosure: Track What Matters is owned and operated by GPS Insight, Inc. The platforms we recommend are GPS Insight brands. Where we describe other platforms, that information is provided for comparison and in good faith — always confirm current pricing, features, and terms directly with the vendor.

If you believe any information on this site is inaccurate or out of date, contact us at info@trackwhatmatters.com and we'll review and make updates.

FieldAware